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    Sample facility report

    PARKSIDE AT BUDD TERRACE OPERATING COMPANY LLC

    1833 CLIFTON ROAD, NE, ATLANTA, GA 30329

    250 beds · For profit - Limited Liability company

    4.6
    (760 Google reviews)
    62
    NursingHomeIQ Score

    Records show a facility with high clinical quality scores and above-average staffing hours, though these are offset by high staff turnover, significant reliance on contract registered nurses, and frequent complaint-driven inspection findings.

    The data indicates a facility with conflicting performance metrics. On one hand, the facility provides 4.32 hours of nursing care per resident per day, which is higher than the Georgia state average of 3.57 hours. Furthermore, it has earned the highest possible score of five stars for its quality measures, specifically in long-stay categories. However, these clinical outcomes are contrasted by significant instability in the workforce. Registered nurse turnover has reached 79.2%, and two administrators left the facility in the most recent reporting period, which public records often associate with inconsistent management. Inspection history shows that while the total number of findings decreased from 12 to 11 in the most recent cycle, 10 of those 11 findings were triggered by specific complaints. Recent citations include concerns regarding the safe administration of intravenous fluids and ensuring staff have the appropriate competencies to maximize resident well-being. Additionally, the facility relies on contract agency staff for nearly one-third of its registered nursing hours, which may affect the continuity of care as residents interact with rotating external personnel rather than permanent employees. Compared to state averages, the facility maintains a higher staffing volume but faces much higher rates of staff departures and complaint-related inspection findings.

    Overall Rating

    ★★★★★

    Health Rating

    ★★★★★

    Staffing Rating

    ★★★★★

    Quality Rating

    ★★★★★

    Daily nursing care

    4.3 hrs/resident

    Getting worse

    Inspection findings

    11

    Fewer issues

    Ownership changes

    0

    For-profit Limited Liability Company under stable ownership.

    Complaint trend

    More complaints

    High volume of complaint-driven findings in recent inspections.

    Key Findings

    The facility reported a total nursing staff turnover rate of 61.3% and a registered nurse turnover rate of 79.2%, both of which are significantly higher than the Georgia state averages of 46.5% and 44.5% respectively.

    While 5.2% of overall nursing hours are provided by contract staff, 31.2% of all registered nurse hours are filled by agency personnel, indicating a high reliance on external staffing for specialized clinical care.

    Weekend nursing care levels drop to 3.74 hours per resident day compared to the weekday average of 4.32 hours, representing a 13.4% reduction in available nursing staff during Saturdays and Sundays.

    Data current as of July 2026 · CMS, OSCAR, state inspection records

    Wall of Voices

    Real experiences from families and patients across the country. Every voice matters.

    ThemeApril 2026

    Staff Kindness

    "While we have encountered some instances of dismissive attitudes and slow responses that leave us worried about our loved ones' care, most of our experiences are defined by truly compassionate professionals who treat our families like their own. We deeply value the nurses and doctors who take the time to be patient and welcoming, as their kindness often makes a difficult medical situation feel manageable and secure."

    Based on 574 reviews

    Terrez Teague in North CarolinaJul 2024

    Summerstone Health and Rehabilitation Center

    "A very positive review detailing a successful rehab stay, praising specific staff members for their kindness and the effectiveness of the discharge planning."

    DeathrockerChris in North Carolina
    Aug 2024

    The Graybrier Nursing and Retirement Center

    My father was there for post surgery rehab. After having caught illness that was in no way the facility's fault, he kept being extremely lethargic with fever that would come and go. This past, after t…

    SynthesisFebruary 2026

    Florida

    "While I’ve seen some incredible recoveries thanks to dedicated therapists and nurses who truly gave me my independence back, the overall quality across these facilities feels like a gamble. For every story of a life-changing rehabilitation, there’s a shadow of neglected hygiene, long wait times, and a sense that some administrations have lost sight of my basic dignity."

    Based on 15 reviews

    Robin Dube in Tennessee12 months ago

    OCOEE TRANSITIONAL CARE CENTER LLC

    "A patient expresses high satisfaction with the activity program, staff responsiveness, and effective therapy during a two-week stay."

    MR in Florida
    Jul 2022

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    I am forever grateful for the excellent care, support and patience this wonderful staff has given to my mother and our family. Their patience with questions, communication to doctors and with concern…

    100

    WILLOWBROOKE COURT SKD CARE CENTER AT LIMA ESTATES

    LIMA, Pennsylvania

    Public records characterize this facility by a two-cycle history of zero health inspection findings and registered nurse staffing levels that are nearly double the Pennsylvania state average.

    Frances in Pennsylvania10 months ago

    RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER

    "The patient is thankful for the therapists who helped them gain strength and confidence to feel "whole again.""

    SynthesisMay 2024

    Florida

    "Searching for care in Florida has been a true rollercoaster, as we’ve encountered everything from terrifying safety lapses like oxygen shortages to world-class rehabilitation teams that helped my family walk again. While some buildings are just polished veneers for neglect, we’ve found that the right facility—specifically those with communicative doctors and engaging activities—can make all the difference in a recovery."

    Based on 11 reviews

    ThemeApril 2026

    Discharge Planning

    "It’s been a relief to see our loved ones regain enough strength through therapy to finally head home, but the transition process itself often feels like a gamble. While some staff go above and beyond to prepare us, we’ve also faced frustrating communication gaps and felt like we were chasing down discharge coordinators just to get a clear plan or timeline."

    Based on 52 reviews

    SynthesisAugust 2025

    CHARLOTTE BAY REHAB AND CARE CENTER

    "We were worried about the transition to long-term care, but the staff here has treated our family like their own, showing a level of attentiveness and cleanliness that far exceeds other facilities we’ve experienced. The rehab team worked wonders for our loved one’s recovery and communication, though it’s the small details, like the kitchen staff checking on meal preferences and the support for daily visitors, that really stand out. Even though the journey has been emotional, seeing the genuine care and the professional way they handled the initial admission and care plans gave us true peace of mind."

    Based on 8 reviews

    Ana RIVERA in FloridaMay 2024

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "The family was happy with the care from nurses and therapists but expressed frustration over a specific staff member not responding to communications."

    Kristy Kelly in Florida
    Nov 2021

    SHORE ACRES CARE CENTER AND REHAB

    My long term boyfriend, Wayne Enderwick, was cared for there until his passing. He had a way of getting the nurses and staff to let him get away with anything! He called them "his friends." It gives m…

    Jan L in FloridaSep 2024

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "Briefly praises the staff and recovery nurses for being professional, friendly, and knowledgeable."

    ThemeApril 2026

    Fall Prevention

    "It is terrifying to see our loved ones labeled as high-risk for falls and then left unsupervised, often leading to preventable new injuries like hip fractures that set back their recovery. While we appreciate the dedicated physical therapists who help with mobility, we often feel we have to constantly supervise the staff ourselves to ensure basic safety measures, like bed rails or simple monitoring, are actually being followed."

    Based on 18 reviews

    SynthesisMay 2025

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "The staff and physical therapy teams truly care about your recovery, and I left feeling significantly stronger thanks to their constant motivation and communication. While the nursing assistants and med-techs often work behind the scenes and deserve more recognition, their patience and individualized attention made me feel genuinely well-cared for during my stay. Overall, it was a positive experience where the floors were filled with kind people dedicated to getting me back on my feet."

    Based on 3 reviews

    1

    Premier Living and Rehab Center

    Lake Waccamaw, North Carolina

    Premier Living and Rehab Center is a federally designated Special Focus Facility with an abuse icon, one-star ratings in every category, and over $380,000 in recent fines.

    SynthesisDecember 2025

    LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT

    "We’ve been coming here for many years and have consistently found the staff across the various clinics and the ER to be incredibly friendly, professional, and thorough. Our experiences have ranged from quick, efficient emergency visits to long-term care where the medical teams are consistently attentive and highly recommended."

    Based on 3 reviews

    Candi in North Carolina
    Nov 2024

    Abbotts Creek Center

    I wouldn’t give them 1 star to be honest. Very disappointed. My mother in law was laying there helpless can’t talk or move really and her door was shut we walked in she was hollering help. She just l…

    Jami Davis in North Carolina
    Aug 2024

    The Graybrier Nursing and Retirement Center

    My Dad has been at Graybrier since November 2, 2023 and we are very happy with this community. Daddy is very happy here & is well taken care of! I am so thankful for ALL of the people who work 24 ho…

    ThemeApril 2026

    Staff Kindness

    "While we have encountered some instances of dismissive attitudes and slow responses that leave us worried about our loved ones' care, most of our experiences are defined by truly compassionate professionals who treat our families like their own. We deeply value the nurses and doctors who take the time to be patient and welcoming, as their kindness often makes a difficult medical situation feel manageable and secure."

    Based on 574 reviews

    Terrez Teague in North CarolinaJul 2024

    Summerstone Health and Rehabilitation Center

    "A very positive review detailing a successful rehab stay, praising specific staff members for their kindness and the effectiveness of the discharge planning."

    DeathrockerChris in North Carolina
    Aug 2024

    The Graybrier Nursing and Retirement Center

    My father was there for post surgery rehab. After having caught illness that was in no way the facility's fault, he kept being extremely lethargic with fever that would come and go. This past, after t…

    SynthesisFebruary 2026

    Florida

    "While I’ve seen some incredible recoveries thanks to dedicated therapists and nurses who truly gave me my independence back, the overall quality across these facilities feels like a gamble. For every story of a life-changing rehabilitation, there’s a shadow of neglected hygiene, long wait times, and a sense that some administrations have lost sight of my basic dignity."

    Based on 15 reviews

    Robin Dube in Tennessee12 months ago

    OCOEE TRANSITIONAL CARE CENTER LLC

    "A patient expresses high satisfaction with the activity program, staff responsiveness, and effective therapy during a two-week stay."

    MR in Florida
    Jul 2022

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    I am forever grateful for the excellent care, support and patience this wonderful staff has given to my mother and our family. Their patience with questions, communication to doctors and with concern…

    100

    WILLOWBROOKE COURT SKD CARE CENTER AT LIMA ESTATES

    LIMA, Pennsylvania

    Public records characterize this facility by a two-cycle history of zero health inspection findings and registered nurse staffing levels that are nearly double the Pennsylvania state average.

    Frances in Pennsylvania10 months ago

    RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER

    "The patient is thankful for the therapists who helped them gain strength and confidence to feel "whole again.""

    SynthesisMay 2024

    Florida

    "Searching for care in Florida has been a true rollercoaster, as we’ve encountered everything from terrifying safety lapses like oxygen shortages to world-class rehabilitation teams that helped my family walk again. While some buildings are just polished veneers for neglect, we’ve found that the right facility—specifically those with communicative doctors and engaging activities—can make all the difference in a recovery."

    Based on 11 reviews

    ThemeApril 2026

    Discharge Planning

    "It’s been a relief to see our loved ones regain enough strength through therapy to finally head home, but the transition process itself often feels like a gamble. While some staff go above and beyond to prepare us, we’ve also faced frustrating communication gaps and felt like we were chasing down discharge coordinators just to get a clear plan or timeline."

    Based on 52 reviews

    SynthesisAugust 2025

    CHARLOTTE BAY REHAB AND CARE CENTER

    "We were worried about the transition to long-term care, but the staff here has treated our family like their own, showing a level of attentiveness and cleanliness that far exceeds other facilities we’ve experienced. The rehab team worked wonders for our loved one’s recovery and communication, though it’s the small details, like the kitchen staff checking on meal preferences and the support for daily visitors, that really stand out. Even though the journey has been emotional, seeing the genuine care and the professional way they handled the initial admission and care plans gave us true peace of mind."

    Based on 8 reviews

    Ana RIVERA in FloridaMay 2024

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "The family was happy with the care from nurses and therapists but expressed frustration over a specific staff member not responding to communications."

    Kristy Kelly in Florida
    Nov 2021

    SHORE ACRES CARE CENTER AND REHAB

    My long term boyfriend, Wayne Enderwick, was cared for there until his passing. He had a way of getting the nurses and staff to let him get away with anything! He called them "his friends." It gives m…

    Jan L in FloridaSep 2024

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "Briefly praises the staff and recovery nurses for being professional, friendly, and knowledgeable."

    ThemeApril 2026

    Fall Prevention

    "It is terrifying to see our loved ones labeled as high-risk for falls and then left unsupervised, often leading to preventable new injuries like hip fractures that set back their recovery. While we appreciate the dedicated physical therapists who help with mobility, we often feel we have to constantly supervise the staff ourselves to ensure basic safety measures, like bed rails or simple monitoring, are actually being followed."

    Based on 18 reviews

    SynthesisMay 2025

    ORLANDO HEALTH CENTER FOR REHABILITATION

    "The staff and physical therapy teams truly care about your recovery, and I left feeling significantly stronger thanks to their constant motivation and communication. While the nursing assistants and med-techs often work behind the scenes and deserve more recognition, their patience and individualized attention made me feel genuinely well-cared for during my stay. Overall, it was a positive experience where the floors were filled with kind people dedicated to getting me back on my feet."

    Based on 3 reviews

    1

    Premier Living and Rehab Center

    Lake Waccamaw, North Carolina

    Premier Living and Rehab Center is a federally designated Special Focus Facility with an abuse icon, one-star ratings in every category, and over $380,000 in recent fines.

    SynthesisDecember 2025

    LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT

    "We’ve been coming here for many years and have consistently found the staff across the various clinics and the ER to be incredibly friendly, professional, and thorough. Our experiences have ranged from quick, efficient emergency visits to long-term care where the medical teams are consistently attentive and highly recommended."

    Based on 3 reviews

    Candi in North Carolina
    Nov 2024

    Abbotts Creek Center

    I wouldn’t give them 1 star to be honest. Very disappointed. My mother in law was laying there helpless can’t talk or move really and her door was shut we walked in she was hollering help. She just l…

    Jami Davis in North Carolina
    Aug 2024

    The Graybrier Nursing and Retirement Center

    My Dad has been at Graybrier since November 2, 2023 and we are very happy with this community. Daddy is very happy here & is well taken care of! I am so thankful for ALL of the people who work 24 ho…

    Robert Fowler in Florida
    Oct 2024

    LEXINGTON HEALTHCARE AND REHABILITATION CENTER

    My wife needed rehab during the time Hurricane Milton hit us and we are fortunate she was able to be at Lexington. It was comforting to know she was safe with O2 even during a power outage and nurses …

    Lynette Buchanan in Florida
    Dec 2024

    AVENTURA AT THE BAY

    The staff on all levels came in and offered positive comments and assistance with our relative's b'day celebration. Thank you.

    Deborah Anderson in Massachusetts
    Jul 2019

    SHERRILL HOUSE

    My stay there was awful. Was referred for orthopedic rehab after knee replacement surgery and was put on a floor with nursing and dementia patients. The atmosphere was chaotic, and the service very …

    Karin Tolbert in North Carolina
    Jul 2024

    Silas Creek Rehabilitation Center

    Horrible place. I was there personally in the month of March, 6th til the 16th, 2024. Verbally and physically abusive CNA's. This is 2024... nobody should have to lay on a pee pee pad/blanket all nigh…

    99

    Vi at Grayhawk, a Vi and Plaza Companies Community

    SCOTTSDALE, Arizona

    This 36-bed facility is characterized by high nursing-to-resident ratios, low staff turnover, and a recent history of zero inspection findings.

    ThemeApril 2026

    Overall Satisfaction

    "While many of us feel safe and well-cared for thanks to the professional, kind-hearted staff who go above and beyond, my overall satisfaction often feels like it depends on which shift is on duty. For every positive experience with a welcoming environment and attentive medical care, there is the lingering worry caused by occasional cleanliness issues or staff members who seem dismissive and slow to respond to our needs. Ultimately, being here is a mix of gratitude for the dedicated caregivers and frustration when the quality of service doesn't meet the standard we deserve."

    Based on 673 reviews

    J S in FloridaMay 2025

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    "The family expresses sincere gratitude for the love and care shown to their mother during her recovery stay."

    Lolita Hallmon in FloridaJan 2020

    SHORE ACRES CARE CENTER AND REHAB

    "The reviewer warns others to visit unannounced due to observations of filth and staff ignoring patients."

    ThemeApril 2026

    Cleanliness

    "While we have encountered some floors that are kept tidy and professional, we are deeply troubled by the frequency of "disgusting" conditions and even sightings of pests in the common areas. It is heartbreaking to see our loved ones in environments that feel unsanitary, and we often worry that a lack of basic cleanliness reflects a deeper neglect of their overall health and dignity."

    Based on 205 reviews

    SynthesisMay 2025

    Florida

    "Searching for the right place for our loved ones in Florida, we’ve found that while the transition is always emotional, the compassion from individual staff members and the effectiveness of the rehab teams have been a huge relief. We’ve noticed that when facilities prioritize cleanliness and keep the residents engaged with activities, it truly transforms the experience from a clinical stay into a place where our parents and siblings feel genuinely valued and cared for."

    Based on 12 reviews

    ThemeApril 2026

    Staffing Levels

    "While we have encountered some dedicated nurses who truly care for our loved ones, it often feels like there simply aren't enough of them to go around, especially on weekends and nights. We’ve experienced the heartbreak of seeing our family members wait far too long for basic help or medications, leaving us feeling like we have to be constantly present and vocal just to ensure they aren't overlooked. It is a constant emotional tug-of-war between appreciating the kind staff who are trying their best and feeling deep frustration over the systemic lack of responsiveness."

    Based on 124 reviews

    Dominick Prizzi in Florida
    Sep 2018

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    From the beginnining of my mothers arrival up until the end of her days everyone at Alhambra was such a positive experience from top to bottom. Alhambra was my mothers 2nd consecutive time being pla…

    Jimmy & Peggy Isley in North CarolinaNov 2023

    Summerstone Health and Rehabilitation Center

    "The reviewer expresses extreme distress over their father's neglected breathing treatments and staff members congregating in lounges instead of responding to call bells."

    ThemeApril 2026

    Transportation

    "While I find that most of the drivers and EMTs are kind and make the journey to my appointments much easier, the administrative process of coordinating rides can sometimes be hit-or-miss. It is a huge blessing when the facility handles the logistics for my family, especially when staff members go out of their way to help me navigate services like Dial-a-Ride. Over time, I’ve learned that having a consistent, helpful person in the office makes all the difference in ensuring I actually get where I need to be."

    Based on 7 reviews

    Diana Maquieira in Florida
    Jul 2025

    AVENTURA AT THE BAY

    My mother was at Aventura for one month. She was also under hospice care. I had expressed my grievances over the phone, voicemail and email about the lack of care at this facility. The first time I t…

    Eduardo “EddieZoRz” Perea in Florida
    7 months ago

    AVENTURA AT THE BAY

    Was able to check my mom out for a couple hours and take her around.

    99

    VI AT AVENTURA

    AVENTURA, Florida

    Public records indicate this facility maintains high registered nurse staffing levels, zero reliance on contract labor, and staffing turnover rates significantly below state averages.

    SynthesisJune 2024

    Florida

    "We’ve found that the rehabilitation and therapy teams in Florida are often exceptional, showing true compassion and helping our loved ones make impressive physical gains. However, the overall experience is a real mixed bag; we’ve struggled with inconsistent communication from management, unpleasant facility odors, and nursing staff that sometimes lack the attentiveness our family members deserve."

    Based on 10 reviews

    SynthesisAugust 2025

    Florida

    "While the emotional journey of placing my parents in a facility has been difficult, we’ve found peace of mind seeing how the staff truly treats residents like family and goes the extra mile to support us as visitors. The transition between rehab and long-term care feels seamless because the nurses and therapists are so attentive, though it’s clear that the facility's recent administrative changes have been key in maintaining the high standards of cleanliness and care we've experienced."

    Based on 17 reviews

    ThemeApril 2026

    Dignity & Respect

    "While we have encountered some dedicated staff who are professional and attentive to our needs, those positive experiences are too often overshadowed by heartbreaking instances of neglect and a lack of basic hygiene. It is devastating to see our loved ones treated with such indifference, from ignored medical emergencies to a complete disregard for their physical comfort and personal dignity. We want to trust these facilities, but the inconsistency in care makes us feel like we have to be constantly on guard to ensure our family members are treated like human beings rather than burdens."

    Based on 257 reviews

    Robert Fowler in Florida
    Oct 2024

    LEXINGTON HEALTHCARE AND REHABILITATION CENTER

    My wife needed rehab during the time Hurricane Milton hit us and we are fortunate she was able to be at Lexington. It was comforting to know she was safe with O2 even during a power outage and nurses …

    Lynette Buchanan in Florida
    Dec 2024

    AVENTURA AT THE BAY

    The staff on all levels came in and offered positive comments and assistance with our relative's b'day celebration. Thank you.

    Deborah Anderson in Massachusetts
    Jul 2019

    SHERRILL HOUSE

    My stay there was awful. Was referred for orthopedic rehab after knee replacement surgery and was put on a floor with nursing and dementia patients. The atmosphere was chaotic, and the service very …

    Karin Tolbert in North Carolina
    Jul 2024

    Silas Creek Rehabilitation Center

    Horrible place. I was there personally in the month of March, 6th til the 16th, 2024. Verbally and physically abusive CNA's. This is 2024... nobody should have to lay on a pee pee pad/blanket all nigh…

    99

    Vi at Grayhawk, a Vi and Plaza Companies Community

    SCOTTSDALE, Arizona

    This 36-bed facility is characterized by high nursing-to-resident ratios, low staff turnover, and a recent history of zero inspection findings.

    ThemeApril 2026

    Overall Satisfaction

    "While many of us feel safe and well-cared for thanks to the professional, kind-hearted staff who go above and beyond, my overall satisfaction often feels like it depends on which shift is on duty. For every positive experience with a welcoming environment and attentive medical care, there is the lingering worry caused by occasional cleanliness issues or staff members who seem dismissive and slow to respond to our needs. Ultimately, being here is a mix of gratitude for the dedicated caregivers and frustration when the quality of service doesn't meet the standard we deserve."

    Based on 673 reviews

    J S in FloridaMay 2025

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    "The family expresses sincere gratitude for the love and care shown to their mother during her recovery stay."

    Lolita Hallmon in FloridaJan 2020

    SHORE ACRES CARE CENTER AND REHAB

    "The reviewer warns others to visit unannounced due to observations of filth and staff ignoring patients."

    ThemeApril 2026

    Cleanliness

    "While we have encountered some floors that are kept tidy and professional, we are deeply troubled by the frequency of "disgusting" conditions and even sightings of pests in the common areas. It is heartbreaking to see our loved ones in environments that feel unsanitary, and we often worry that a lack of basic cleanliness reflects a deeper neglect of their overall health and dignity."

    Based on 205 reviews

    SynthesisMay 2025

    Florida

    "Searching for the right place for our loved ones in Florida, we’ve found that while the transition is always emotional, the compassion from individual staff members and the effectiveness of the rehab teams have been a huge relief. We’ve noticed that when facilities prioritize cleanliness and keep the residents engaged with activities, it truly transforms the experience from a clinical stay into a place where our parents and siblings feel genuinely valued and cared for."

    Based on 12 reviews

    ThemeApril 2026

    Staffing Levels

    "While we have encountered some dedicated nurses who truly care for our loved ones, it often feels like there simply aren't enough of them to go around, especially on weekends and nights. We’ve experienced the heartbreak of seeing our family members wait far too long for basic help or medications, leaving us feeling like we have to be constantly present and vocal just to ensure they aren't overlooked. It is a constant emotional tug-of-war between appreciating the kind staff who are trying their best and feeling deep frustration over the systemic lack of responsiveness."

    Based on 124 reviews

    Dominick Prizzi in Florida
    Sep 2018

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    From the beginnining of my mothers arrival up until the end of her days everyone at Alhambra was such a positive experience from top to bottom. Alhambra was my mothers 2nd consecutive time being pla…

    Jimmy & Peggy Isley in North CarolinaNov 2023

    Summerstone Health and Rehabilitation Center

    "The reviewer expresses extreme distress over their father's neglected breathing treatments and staff members congregating in lounges instead of responding to call bells."

    ThemeApril 2026

    Transportation

    "While I find that most of the drivers and EMTs are kind and make the journey to my appointments much easier, the administrative process of coordinating rides can sometimes be hit-or-miss. It is a huge blessing when the facility handles the logistics for my family, especially when staff members go out of their way to help me navigate services like Dial-a-Ride. Over time, I’ve learned that having a consistent, helpful person in the office makes all the difference in ensuring I actually get where I need to be."

    Based on 7 reviews

    Diana Maquieira in Florida
    Jul 2025

    AVENTURA AT THE BAY

    My mother was at Aventura for one month. She was also under hospice care. I had expressed my grievances over the phone, voicemail and email about the lack of care at this facility. The first time I t…

    Eduardo “EddieZoRz” Perea in Florida
    7 months ago

    AVENTURA AT THE BAY

    Was able to check my mom out for a couple hours and take her around.

    99

    VI AT AVENTURA

    AVENTURA, Florida

    Public records indicate this facility maintains high registered nurse staffing levels, zero reliance on contract labor, and staffing turnover rates significantly below state averages.

    SynthesisJune 2024

    Florida

    "We’ve found that the rehabilitation and therapy teams in Florida are often exceptional, showing true compassion and helping our loved ones make impressive physical gains. However, the overall experience is a real mixed bag; we’ve struggled with inconsistent communication from management, unpleasant facility odors, and nursing staff that sometimes lack the attentiveness our family members deserve."

    Based on 10 reviews

    SynthesisAugust 2025

    Florida

    "While the emotional journey of placing my parents in a facility has been difficult, we’ve found peace of mind seeing how the staff truly treats residents like family and goes the extra mile to support us as visitors. The transition between rehab and long-term care feels seamless because the nurses and therapists are so attentive, though it’s clear that the facility's recent administrative changes have been key in maintaining the high standards of cleanliness and care we've experienced."

    Based on 17 reviews

    ThemeApril 2026

    Dignity & Respect

    "While we have encountered some dedicated staff who are professional and attentive to our needs, those positive experiences are too often overshadowed by heartbreaking instances of neglect and a lack of basic hygiene. It is devastating to see our loved ones treated with such indifference, from ignored medical emergencies to a complete disregard for their physical comfort and personal dignity. We want to trust these facilities, but the inconsistency in care makes us feel like we have to be constantly on guard to ensure our family members are treated like human beings rather than burdens."

    Based on 257 reviews

    Elaine Nowak in Florida7 months ago

    AVENTURA AT THE BAY

    "The reviewer is satisfied with the care her mother is receiving and notes the facility is clean."

    Earlene Bowman in North CarolinaSep 2019

    Summerstone Health and Rehabilitation Center

    "The reviewer highlights a complete failure in basic care, including medication errors, hygiene neglect, and financial mismanagement of the resident's account."

    Lora Hudson in Florida
    May 2015

    EAGLE LAKE NURSING AND REHAB CARE CENTER

    My severely, brain injured brother was placed in a bed with no rails. My family requested that he be moved to a bed with rails, and were told there wasn't one available. We then requested a posey or a…

    Stephanie Burr in North CarolinaOct 2024

    The Graybrier Nursing and Retirement Center

    "A glowing review detailing a successful 13-day stroke rehab stay, emphasizing the cleanliness, the friendliness of all staff members, and excellent food."

    jennifer durgin in Florida
    4 months ago

    AVENTURA AT THE BAY

    This facility is being run in a way that is not just disappointing , it is dangerous. My mother has been there for approximately a month. She has progressive MS and was discharged from the hospital w…

    Veronica Leary in FloridaJan 2025

    LAKE BENNET CENTER FOR REHABILITATION & HEALING

    "The reviewer contrasts high-quality clinical care with an administrative team described as manipulative, rude, and profit-driven."

    ThemeApril 2026

    Night Care

    "The nights here are a gamble; sometimes I am lucky enough to be attended by a compassionate aide who treats me with genuine dignity, but other times I feel forgotten as the facility shifts into a skeleton crew. It is hard to find peace when the routine is so unpredictable, whether I am being jolted awake at 3:30 a.m. for medical tasks or left waiting for hours for someone to check on me."

    Based on 23 reviews

    Judy Burke in Kentucky
    Jan 2023

    Park Terrace Health Campus

    My mother, a resident at Park Terrace, passed away just this afternoon. I cannot express my gratitude for this place and every single employee there! Mom was always treated with love and respect. I wi…

    99

    Fairview University Trans Serv

    MINNEAPOLIS, Minnesota

    Public records indicate this facility maintains zero inspection findings and provides nursing staff hours significantly exceeding Minnesota state averages.

    Mary Ann Van Dyke in Kentucky
    Jul 2024

    Lexington Premier Nursing & Rehab

    The care my husband received at Lexington Premier Rehab was more than outstanding. Every nurse listened and addressed every care and concern with kindness and understanding. They explained what to exp…

    Margaret Wilson in Florida
    Sep 2021

    SOUTH HERITAGE HEALTH & REHABILITATION CENTER

    My sister has been in there 3 weeks to get her strength back. She needs a gluten-free diet and is diabetic. So far, they have delivered many meals that are incredibly wrong or completely inedible fo…

    Andrew Southard in Florida
    Jun 2022

    BAYSIDE CARE CENTER

    Staff at Bayside is amazing they took care of my mom as if they were her mom. Thanks!

    Minnie Tisdale in Florida5 months ago

    AVENTURA AT THE BAY

    "The reviewer thanks the facility for the kind and patient care their father received during two separate short-term rehab stays."

    k b in Tennessee5 months ago

    OCOEE TRANSITIONAL CARE CENTER LLC

    "The reviewer provides a scathing critique of the nursing staff, describing them as rude and unprofessional while stating that patient comfort is ignored."

    1

    HYDE PARK HEALTHCARE CENTER

    LOS ANGELES, California

    Public records identify this facility as a one-star rated provider with a federal abuse alert, 100% registered nurse turnover, and significantly higher-than-average inspection findings and financial penalties.

    Patricia Carter in North CarolinaAug 2023

    Summerstone Health and Rehabilitation Center

    "A heartfelt thank you to the staff for the compassionate and clean environment provided during her father's final days, specifically highlighting the respect shown to him as a veteran."

    Tracey A Wells in Florida
    Oct 2020

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    They seem like a nice place staff has always been very pleasant, answering the phone is not it sometimes I'LL call for an hour several times throughout the day and get NO Answer> I getting ready to ca…

    99

    Arkansas Health Center

    BENTON, Arkansas

    Factual records indicate this state-owned facility maintains high nursing hours per resident and low staff turnover relative to state averages, with a recent history of zero inspection findings.

    Phyllis Bowman in North Carolina
    Jul 2022

    Abbotts Creek Center

    I love the staff upstairs. The food was horrible. The physical therapy would have been better if Monte and Eulith would be allowed to do their job and not be interrupted by the physical therapy man…

    Andie Mueller in FloridaJun 2021

    LEXINGTON HEALTHCARE AND REHABILITATION CENTER

    "Out-of-state family members are unable to reach the facility via phone and have received no confirmation regarding medical treatment for a suspected ear infection."

    Elaine Nowak in Florida7 months ago

    AVENTURA AT THE BAY

    "The reviewer is satisfied with the care her mother is receiving and notes the facility is clean."

    Earlene Bowman in North CarolinaSep 2019

    Summerstone Health and Rehabilitation Center

    "The reviewer highlights a complete failure in basic care, including medication errors, hygiene neglect, and financial mismanagement of the resident's account."

    Lora Hudson in Florida
    May 2015

    EAGLE LAKE NURSING AND REHAB CARE CENTER

    My severely, brain injured brother was placed in a bed with no rails. My family requested that he be moved to a bed with rails, and were told there wasn't one available. We then requested a posey or a…

    Stephanie Burr in North CarolinaOct 2024

    The Graybrier Nursing and Retirement Center

    "A glowing review detailing a successful 13-day stroke rehab stay, emphasizing the cleanliness, the friendliness of all staff members, and excellent food."

    jennifer durgin in Florida
    4 months ago

    AVENTURA AT THE BAY

    This facility is being run in a way that is not just disappointing , it is dangerous. My mother has been there for approximately a month. She has progressive MS and was discharged from the hospital w…

    Veronica Leary in FloridaJan 2025

    LAKE BENNET CENTER FOR REHABILITATION & HEALING

    "The reviewer contrasts high-quality clinical care with an administrative team described as manipulative, rude, and profit-driven."

    ThemeApril 2026

    Night Care

    "The nights here are a gamble; sometimes I am lucky enough to be attended by a compassionate aide who treats me with genuine dignity, but other times I feel forgotten as the facility shifts into a skeleton crew. It is hard to find peace when the routine is so unpredictable, whether I am being jolted awake at 3:30 a.m. for medical tasks or left waiting for hours for someone to check on me."

    Based on 23 reviews

    Judy Burke in Kentucky
    Jan 2023

    Park Terrace Health Campus

    My mother, a resident at Park Terrace, passed away just this afternoon. I cannot express my gratitude for this place and every single employee there! Mom was always treated with love and respect. I wi…

    99

    Fairview University Trans Serv

    MINNEAPOLIS, Minnesota

    Public records indicate this facility maintains zero inspection findings and provides nursing staff hours significantly exceeding Minnesota state averages.

    Mary Ann Van Dyke in Kentucky
    Jul 2024

    Lexington Premier Nursing & Rehab

    The care my husband received at Lexington Premier Rehab was more than outstanding. Every nurse listened and addressed every care and concern with kindness and understanding. They explained what to exp…

    Margaret Wilson in Florida
    Sep 2021

    SOUTH HERITAGE HEALTH & REHABILITATION CENTER

    My sister has been in there 3 weeks to get her strength back. She needs a gluten-free diet and is diabetic. So far, they have delivered many meals that are incredibly wrong or completely inedible fo…

    Andrew Southard in Florida
    Jun 2022

    BAYSIDE CARE CENTER

    Staff at Bayside is amazing they took care of my mom as if they were her mom. Thanks!

    Minnie Tisdale in Florida5 months ago

    AVENTURA AT THE BAY

    "The reviewer thanks the facility for the kind and patient care their father received during two separate short-term rehab stays."

    k b in Tennessee5 months ago

    OCOEE TRANSITIONAL CARE CENTER LLC

    "The reviewer provides a scathing critique of the nursing staff, describing them as rude and unprofessional while stating that patient comfort is ignored."

    1

    HYDE PARK HEALTHCARE CENTER

    LOS ANGELES, California

    Public records identify this facility as a one-star rated provider with a federal abuse alert, 100% registered nurse turnover, and significantly higher-than-average inspection findings and financial penalties.

    Patricia Carter in North CarolinaAug 2023

    Summerstone Health and Rehabilitation Center

    "A heartfelt thank you to the staff for the compassionate and clean environment provided during her father's final days, specifically highlighting the respect shown to him as a veteran."

    Tracey A Wells in Florida
    Oct 2020

    ALHAMBRA HEALTHCARE & REHABILITATION CENTER

    They seem like a nice place staff has always been very pleasant, answering the phone is not it sometimes I'LL call for an hour several times throughout the day and get NO Answer> I getting ready to ca…

    99

    Arkansas Health Center

    BENTON, Arkansas

    Factual records indicate this state-owned facility maintains high nursing hours per resident and low staff turnover relative to state averages, with a recent history of zero inspection findings.

    Phyllis Bowman in North Carolina
    Jul 2022

    Abbotts Creek Center

    I love the staff upstairs. The food was horrible. The physical therapy would have been better if Monte and Eulith would be allowed to do their job and not be interrupted by the physical therapy man…

    Andie Mueller in FloridaJun 2021

    LEXINGTON HEALTHCARE AND REHABILITATION CENTER

    "Out-of-state family members are unable to reach the facility via phone and have received no confirmation regarding medical treatment for a suspected ear infection."

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